This podcast is the first of the Perspectives podcast - it focuses on Digital Transformation and Customer Experience, a hot topic with multiple ramifications. Kim Douglas, Head of Capgemini Invent for APAC, discusses what's at stake when we talk about DCX, accompanied with 4 junior talents from Singapore, Japan and China.
The conversation touches upon
What Digital and Customer Experience stands for?
What challenges companies face when they want to transform the way they operate, and serve their clients and
Why innovative approaches should be considered to make such initiatives a success.